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Learn your rights and steps to take when winter weather causes flight cancellations, including refund entitlements and rebooking tips.
A Los Angeles entrepreneur missed his flight after his Waymo car endlessly circled in a parking lot, highlighting concerns over autonomous vehicle technology.
The UK winners of the 2024 awards showcase significant failures in customer service across various industries.
A Bengaluru customer reveals a delivery app's free oil offer was misleading, leading to inadequate compensation from the company.
Strategies for service workers to cope with challenging customers during busy holiday seasons while promoting mutual respect.
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