Japan's Lawson Introduces Overseas Remote Cashiers to Combat Labor Shortages

Economy

1 year ago

News sources:

Credited from: SCMP

Lawson, a major 24-hour convenience store chain in Japan, is hiring remote cashiers from overseas to address a chronic labor shortage.
The first remote cashier, a Japanese national residing in Sweden, will assist customers during hours when local staffing is low.
These remote staff will utilize digi-avatars, providing a personal touch through animated characters at checkout.
The initiative is part of Lawson's broader strategy to enhance productivity and expand operations in less populated areas.
As competition in the convenience sector intensifies from labor challenges, Lawson aims to maintain high standards of customer service while integrating technology.

For more details, visit the original article here.