Credited from: INDIATIMES
Passengers have filed lawsuits against Delta Air Lines and United Airlines, claiming they were charged extra for window seats that turned out to have no view, merely a blank wall. The legal actions come as proposed class actions and seek millions in damages, highlighting that over a million passengers may have been affected. The complaints emphasize that many customers would not have opted for these seats had they been informed beforehand of their windowless nature, which is a significant factor for those dealing with fears of flying or motion sickness, according to Business Insider and BBC.
The lawsuits allege that Delta and United continue to sell these seats as premium window seats without adequately warning customers during the booking process. Specifically, the suits detail that certain Airbus and Boeing aircraft configurations lack windows at designated seat locations due to engineering considerations, leaving passengers disappointed upon discovering their windowless seats. Both airlines intend to defend their practices, with each declining to comment officially on the ongoing litigation, as reported by India Times and HuffPost.
Lead plaintiff Nicholas Meyer, who experienced disappointment with a windowless seat on his flight from Atlanta to California, stated that at no point during the reservation did Delta inform him that 23F was a windowless option. This scenario underscores a broader issue of consumer expectations versus delivered services, where legal representatives have argued that this "deceptive and unlawful" practice requires accountability, as noted in the complaints shared by Business Insider.