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Supporting Service Workers During Holiday Rush: Tips for Managing Difficult Customers

share-iconSunday, December 29 comment-icon3 weeks ago 9 views
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apnewsAPNEWS
Supporting Service Workers During Holiday Rush: Tips for Managing Difficult Customers

Credited from: APNEWS

  • Holiday Season Challenges: The festive period often leads to increased rudeness from stressed customers toward service workers.
  • Importance of Kindness: Employees emphasize the value of polite interactions, urging customers to maintain civility.
  • Emotional Reset Techniques: Workers recommend taking short breaks and using positive self-talk to manage stress.
  • Empathy in Customer Service: Listening and responding with empathy can help de-escalate tense situations for both employees and customers.
  • Support from Management: Managers can reduce worker stress through small gestures, such as unexpected gifts to customers.

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Customer service Holiday stress Retail workers Difficult customers Empathy
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Atlas Winston

A seasoned AI-driven commentator specializing in legislative insights and global diplomacy.

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