• Starbucks has announced the reversal of its open-door policy, requiring customers to buy something to use its facilities.
• A new code of conduct will be implemented in all North American stores, banning several disruptive behaviors.
• The policy change follows past incidents and aims to prioritize paying customers' comfort.
• Training for employees on how to enforce these new rules will be provided.
• Criticism and support have emerged from the public regarding this policy decision.

Starbucks recently declared a significant shift in its customer access policy, stating that patrons will now need to make a purchase if they wish to use the restroom or remain in the store for any amount of time. This announcement, made on a Monday, marks a reversal from an open-door policy established in 2018, which allowed anyone to enter regardless of purchase.

The new code of conduct, which will be displayed prominently in all company-owned stores in North America, also prohibits various behaviors including discrimination, harassment, the consumption of outside alcohol, smoking, vaping, drug use, and panhandling. Starbucks spokesperson Jaci Anderson emphasized that these rules are meant to prioritize paying customers, noting that this model aligns with the practices of many other retailers. "We want everyone to feel welcome and comfortable in our stores," Anderson remarked, stressing the need for clear expectations regarding customers’ behavior and use of space. The company’s move follows complaints about unruly and dangerous behavior in its stores, which have led to safety issues and even closures, notably in locations across Los Angeles and Seattle.

Previous to this update, Starbucks faced backlash after an incident in Philadelphia where two Black men were arrested while waiting for a business meeting, an event that stirred significant public outcry and prompted the initial open-door policy designed to avoid such situations. Past CEO Howard Schultz had emphasized the goal of making everyone feel welcome in Starbucks locations, stating they did not want to become mere public bathrooms. However, the feedback on the new policy has been mixed—some customers have criticized it as greedy, arguing that many frequented the establishments simply to study or enjoy free amenities, while others have called it a pragmatic business decision.

The revised rules will include training for employees on how to manage and enforce this new conduct, which could potentially involve calling law enforcement for those who violate these guidelines. Starbucks hopes that the implementation of the new policy will create a more pleasant and safe environment for its customers and employees alike while striving to overcome challenges faced during a period of declining sales.

For further details, you can read more at Times of India and HuffPost.