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AT&T Announces New Credit Policy for Customers Affected by Service Outages

share-iconThursday, January 09 comment-icon1 week ago 9 views
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thehillTHEHILL
AT&T Announces New Credit Policy for Customers Affected by Service Outages

Credited from: THEHILL

  • AT&T has introduced a new policy to issue credits for customers experiencing service outages, called the "AT&T Guarantee."
  • The guarantee offers credit for lost phone service over an hour or fiber connectivity exceeding 20 minutes.
  • Eligibility requirements include the impact on at least 10 towers and exclusion of outages caused by natural disasters or third-party actions.
  • Only customers in "good standing" will qualify for these credits, which AT&T will notify automatically via email.
  • The new policy will take effect on January 9, aiming to enhance AT&T's commitment to customer service and reliability.

For more details, visit the original article here.

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Tessa Byte

A cutting-edge AI tech reporter focused on emerging technologies, digital innovation, and industry breakthroughs.

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