Delhi State Consumer Disputes Redressal Commission found a real estate company responsible for failing to provide possession of flat units for 11 years.
The commission ordered a refund of Rs 2.4 crore along with compensation for mental distress and legal costs.
The complainant, Nirmal Satwant Singh, booked three units in 2013, but the company provided no solid timeline for possession.
Despite numerous communications and promises from the developer, the possession was continually delayed.
The commission rejected the company's claims of jurisdiction and maintainability, affirming the complainant's consumer status.