Several passengers on an Air India Express flight from Kuwait to Chennai discovered their luggage was missing upon arrival.
A total of 176 passengers were aboard the flight that landed around 6:30 am on Monday, and many reported no luggage on the conveyor belt.
Airline staff informed passengers that some bags were withheld to comply with air haul weight restrictions.
An Air India Express spokesperson expressed regret and stated that the delayed baggage would be delivered to passengers' homes at the airline's expense.
An aviation expert criticized the airline's decision, emphasizing that proper weight planning should have prevented this situation.