UnitedHealthcare interrupted a cancer surgery to question if it was medically necessary, according to Dr. Elisabeth Potter in an Instagram video.
The surgery involved a bilateral DIEP flap procedure for a patient already under anesthesia when the call came in.
In her account, Potter faced frustration as the representative lacked access to the patient's full medical records, prompting her to scrub out of the surgery.
This incident has sparked debates about insurance companies' roles in patient care and the bureaucratic challenges they impose.
Critics argue that such practices emphasize profit over patient well-being, calling for regulatory reform in the healthcare industry.
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